Policies

Our Policies

Clients are required to provide card information for booking. Appointments must be canceled within 24 hours of appointment time. If an appointment is not canceled within 24 hours of the appointment, the full price of service will be billed to the card on file. A no-call, no-show, OR 2 cancelations, even if within 24 hours of the appointment, within a 6-month period, will result in full prepayment for all future services PRIOR to booking.

Prepaid appointments are non-refundable if the appointment is missed or not canceled within 24 hours of the scheduled appointment. Prepaid appointments can only be rescheduled once in a 12-month period. Appointments will not be rescheduled on the same day.

Check-in:
Please arrive 15 minutes prior to your first appointment to allow ample time for check-in and changing. New guest paperwork MUST be completed prior to the appointment. If paperwork is not completed prior to the appointment, your appointment may be canceled.

Opulent Studios has a 10-minute grace period. If you are running late, a phone call is always appreciated. If you arrive greater than 10 minutes past your appointment time, we may be able to accommodate your appointment, however, your treatment may be shortened.  Your practitioner will determine if a shortened time for your service will still allow you to receive the expected benefits of your treatment. If your appointment is unable to be rescheduled, your card on file will be billed for the full service.

Children and visitors:
For the relaxation of our clients, we kindly ask that children and others who are not receiving services, not accompany you during your appointments.

Age requirements:
The minimum age for treatment is 16 years. Guests ages 16-18 must be accompanied by an adult and a waiver must be signed. Guests must be at least 18 years of age for Permanent Makeup services.

Returns:
Unopened retail products may be returned for an exchange or credit in the form of a gift card within 14 days of purchase.

Gift cards are non-refundable.

Our Policies

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